Refund policy

Last updated: October 6, 2026

Because we sell physical merchandise, digital products, courses, live trainings, and professional services, refund and return terms depend on what you purchased. A product page, event page, checkout notice, proposal, or written service agreement may contain additional terms. When more specific written terms apply, those terms control for that purchase, subject to rights that cannot be waived by law.

Physical merchandise

Eligible physical merchandise may be returned within 30 days after receipt. To qualify, items must be unused and unworn, with original tags and packaging intact where applicable, and accompanied by proof of purchase.

Contact support@adelantemedia.com before sending any return. Returns sent without prior authorization may not be accepted.

Certain items may be non-returnable where permitted by law, including custom or personalized products, perishable goods, personal-care or hygiene-sensitive items, candles, hazardous or flammable materials, sale or final-sale items, and gift cards.

Damaged, defective, or incorrect items

Please inspect physical orders promptly after delivery. If an item arrives damaged, defective, or incorrect, contact us promptly with your order information and, when useful, photographs so we can evaluate the issue and arrange an appropriate remedy.

Digital products, downloads, and course materials

Digital products, downloads, templates, workbooks, guides, recordings, course materials, and similar digital content are final sale and non-refundable once access or download has been provided, except where required by law or where a specific sales page expressly provides a different written guarantee or refund right.

If you are charged twice, cannot access purchased content, or receive materially incorrect files or access, contact us promptly so we can investigate and correct the issue.

Courses and self-paced training

Unless a specific course sales page expressly states otherwise, self-paced courses and course access are final sale once access has been granted. Technical-access problems should be reported promptly so we can assist. Failure to complete or use a course does not by itself create a refund right.

Paid live webinars and workshops

Paid live webinars and workshops are final sale and non-refundable except where required by law or where the specific event page expressly states otherwise.

One transfer to a comparable future session may be requested when you give at least 48 hours' advance notice and a suitable future session is available. A missed live session does not create a refund right when replay access or comparable purchased access is included.

Consulting, intensives, and 1:1 services

Paid consulting, intensives, and 1:1 services are final sale and non-refundable except where required by law or where a separate written agreement expressly provides otherwise.

One reschedule may be requested with at least 48 hours' advance notice. Sessions canceled with less than 48 hours' notice or missed entirely may be forfeited without refund. Reasonable emergency exceptions may be considered at our discretion, subject to applicable law.

Subscriptions and recurring services

If we offer a subscription, membership, or other recurring service, the renewal terms, recurring charges, and cancellation method will be disclosed at purchase as required by applicable law. Cancellation generally stops future renewals and does not retroactively refund charges already processed unless required by law or specifically stated in the offer.

Company cancellations or inability to deliver

If Adelante Media or AliciaGonzalez.TV cancels a paid scheduled service and cannot provide a suitable replacement, you may choose, as applicable, to reschedule to an alternative session, receive account credit, or receive a refund for the affected service.

If we are unable to provide another paid product or service you purchased, we will provide an appropriate remedy consistent with the purchase terms and applicable law.

Approved refunds

Approved refunds are returned to the original payment method when practicable. Banks and payment providers may require additional time to post the credit after we issue it.

Statutory rights

Nothing in this policy limits refund, cancellation, warranty, or consumer rights that cannot lawfully be waived in your jurisdiction.

Questions

For return or refund questions, contact support@adelantemedia.com or use the contact page. Include your order number and the email address used at checkout when available.