Shipping policy

Last updated: October 6, 2026

This Shipping Policy applies to physical merchandise purchased through our store. Digital products, course access, event registrations, and services are delivered electronically or as described at purchase and are not shipped.

Order processing

Processing times vary by product, supplier, inventory, personalization requirements, and fulfillment location. Print-on-demand, made-to-order, preorder, or customized items may require additional processing time when identified on the product page. Processing and delivery information shown on a product page or at checkout is an estimate, not a guaranteed delivery date.

Shipping rates and delivery estimates

Available shipping methods, charges, and estimated delivery windows are shown at checkout when available. Delivery estimates generally begin after an order has been processed and accepted by the carrier. Carrier service levels and destination may affect the final delivery date.

Tracking

When tracking is available, it will generally be sent to the email address used for the order. Carrier scans and tracking updates can be delayed, and a label being created does not always mean the carrier has physically received the package yet.

Address accuracy

Please review the shipping address carefully before placing an order. If you notice an error, contact us promptly. We cannot guarantee that an address can be changed after fulfillment has started. Additional shipping charges caused by an incorrect, incomplete, or undeliverable address may be the customer's responsibility to the extent permitted by law.

Multiple shipments and fulfillment partners

Some orders may be fulfilled by different facilities, suppliers, or print-on-demand partners and may arrive in more than one package or on different dates. Separate tracking information may be provided for separate shipments.

Delays, lost packages, and delivery issues

Carrier delays, severe weather, customs processing, peak-season volume, service disruptions, and other events outside our reasonable control can affect delivery. If tracking shows an unusual delay or you believe a package is lost, contact us and we will help investigate with the carrier or fulfillment provider.

If tracking shows a package as delivered but you cannot locate it, first check the delivery location, household members, neighbors where appropriate, and the carrier's delivery details. Contact us promptly if the package remains missing so we can review the available options. A replacement or refund is not automatic when carrier records show successful delivery, but we will review the circumstances and any rights provided by applicable law.

International orders

International shipping may not be available for every item or destination. Where international shipping is offered, the customer may be responsible for customs duties, import taxes, brokerage fees, or other government charges not collected at checkout, unless the checkout experience expressly states otherwise. Customs processing can also delay delivery.

Damaged or incorrect shipments

If a physical item arrives damaged, defective, or incorrect, please contact us promptly with the order information and, when helpful, photographs. Remedies are handled under our Refund Policy and applicable law.

Questions

For shipping questions, email support@adelantemedia.com or use the contact page.